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Terms & Conditions

Your Contract

These booking conditions govern all bookings with ACEPOINT Travel Ltd whose registered office is at 33 Totteridge Road, High Wycombe, Bucks, HP13 6EB. How the booking conditions apply to you vary depending on whether you have booked a package or other travel arrangements.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to ACEPOINT Travel. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a package your contract is with ACEPOINT Travel. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, ACEPOINT Travel acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.

All contracts with ACEPOINT Travel and all matters arising from them are subject to English law and to the jurisdiction of the courts of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

Payments

At the time of booking you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.

Payment can be made by Cheque or Cash.
Your Travel Documents.

We aim to send out your documents 14 days prior to departure by first class post. We cannot be held responsible for documents lost in the post. Special, Recorded or Registered post can be arranged at an additional charge. If tickets are lost in the post and a new set of tickets has to be issued you may have to pay to re-issue the tickets. A form of indemnity will have to be filled in to claim your money back, which can take 6 months. The form of indemnity is subject to an administration fee of £75 per passenger. We would also like to draw your attention to the purchases by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same).

Alterations by you.

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee of £35 per booking. Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.

If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Other travel arrangements

Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to ACEPOINT Travel and we will pass them to the airline. When ACEPOINT Travel receives a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post.

Alterations by ACEPOINT Travel.

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Packages

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time to find you a suitable alternative if appropriate.

Pricing Policy.

All of our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clauses 4 and 5).

Travel arrangements

For air tickets, after we have received full payment in cleared funds we will not increase the price. For all other situations, we reserve the right to pass on any cost increase levied by the suppliers.

Complaints.

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning 07810 877 241 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

Passport, Visa and Health Requirements.

Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. ACEPOINT Travel cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure.

Suppliers Conditions.

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers standard terms and conditions will apply. The suppliers standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

Flights.

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. ACEPOINT Travel will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

Special Requests.

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by ACEPOINT Travel

Travel Insurance.
Credit Checks.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We strongly recommend that you take out travel insurance for your whole journey.


Thankyou. Note: Trademarks and logos shown are registered trademarks of the respective companies reffered to.
† We have always been committed to protecting your privacy and your data. The European Union's General Data Protection Regulation has prompted us to review our policies and make sure that we are doing the right thing for all of our users worldwide.†
Acepoint Travel Ltd has updated its†Terms of Service, Privacy Policy and Cookie Policy†for all of our sites, including Acepoint Travel and will only use your personal details to provide information about our products and services as you have requested from us.
Please read these updated terms and take your time to understand these changes. Your use of Acepoint Travel Products and Services, including the Booking or Enquiry, is subject to these revised policies and terms.

1. What information is being collected?
If you choose to complete our website form, you will be providing us with information which may include, your name, your telephone number, your email address, your postcode and a personal message if you choose to enter any additional information (optional)

2. Who is collecting it?
The information is collected directly by Acepoint Travel Ltd

3. How is it collected?
The website only collects the data that you choose to enter into the form
4. Why is it being collected?
We collect data so that we can reply to customers inquiries or provide a quote if requested.

5. How will it be used?
We will use the data to contact you either via a telephone call, email or SMS to provide information regarding the services you enquired about

6. Who will it be shared with?
Your information will not be shared with any third party.

COOKIES AND LOG FILES
Acepoint Travel Ltd does not currently use cookies although we may in the future. These are small text files (called a “cookie”) is placed in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. We may at some point include cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling, and surveys.

SECURITY
We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of your information
  • We may send occasional emails like this one with legal information.
  • We may send account-related email messages that are triggered by your site activity, such as welcome emails, notifications, and reminders.
  • With your continued permission, we will send you promotional messages based on your preferences.

We specialize in providing low cost & cheap holidays with the highest quality of customer service. We are not tied down or associated with any tour operators and thus are highly independent travel agents who can create bespoke tours according to your needs and budget.You can rest assured that your money is in safe hands as we strongly believe in arranging tours that we would choose and recommend for our own people to travel in unlike other travel agents. Being the first travel agency specialising Asian sub-continent in town we understand our customers like no one else does. Acepoint Travel is definitely a forerunner in the Travel Industry and has grown into a huge business under great leadership and experienced team based in High Wycombe Head office.

We are also extremely proud to be the Top Ranking Travel Agency for being an Official PIA Appointed Agent and thus can also offer the most exclusive offers on tickets to Pakistan. Whether you need Cheap Flight Tickets or the most comfortable accommodation, whether you need to book your Umrah packages or a long-haul Vacation, Acepoint Travel is here to give you complete Travel Solutions.

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33 Totteridge Road High Wycombe, Buckinghamshire - HP13 6EB